Feel better in the comfort of your own home. We specialise in care and daily living assistance to an array of individuals. Whether you need daily or weekly assistance due to ageing, illness, recovery, or rehabilitation, our care givers will provide an individualized service that you can trust.
We understand that not one care plan fits all. Daily services can include anything from meal preparation, hygiene, cleaning, and supervision. We will take the time to get to know you and develop an individualized care plan that fits your specific needs.
Companionship is key to a trusted relationship with our caregivers. We not only strive to help you with everyday tasks but want to develop a caring relationship with you. We provide one-on-one attention and care that cannot compare in other settings.
Lisa Fadian
Managing Director
Hearts At Home Social Care Ltd
I own Hearts At Home Social Care Ltd.
I have worked in the Care Sector for 25 years.
Initially, I worked in various Care Homes and
Independent Living Care Homes, settings.
After 15 years in my role as Support Worker,
I began working as a Field Supervisor in the
Care at Home sector.
I believe there is more to Caring than providing personal care.
Listening to Clients and their families/carers, I found there was a gap in care for non-personal care tasks.
Including providing Clients with Social Time and enabling the Client to be able to arrange alternative past times outside the normal Care hours treatment required.
Most Care Providers in the Community cover care runs directly travelling from client visit to client visit. Visits are timed depending on the needs of the Service Users, starting from 15-minute visits.
Due to the volume of service users in the Community, it is impossible to provide that little bit of extra service other than the task delivered
I found regardless of the time given, most tasks were rushed.
Clients also had no continuity of Care due to staff sickness and shortages of staff applying for employment.
I have a very high standard of delivery in my Company which
means high Customer Retention.
MISSION STATEMENT
I want to offer a Five Star service to the Client.
As a Care Company, we aim for a high standard of professionalism which is overseen by ,
The Scottish Care Inspectorate
with whom, Hearts at Home Social Care Ltd is registered.
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5, North Avenue, Blair Court, Clydebank Business Park, Clydebank, G81 2LA,
Contact Us : 24 hours Mobile: 07368259098 Email : enquiries@heartsathomesocialcare.com
Hearts at Home Social Care Limited
Duty of Candour report March 2024
About our Organisation
Aims and Objectives
People we support
Hearts at Home support 11 people to live in their own home in the community with support from a small team of staff who are matched to support the person in a person centered way, this is tailored to meet the needs of the person receiving our service. The people we support have different disabilities which includes M.S., cerebral palsy and dementia, their support needs are varied,
Staff working for us
Hearts at Home employ 23 members of staff. They are fully trained so they can meet the needs of the clients we support.
Staff have a duty of condour policy and staff guidance, this can be found on the bookshelf on their eLearning site. Staff completes an eLearning course for duty of candour this is to help them understand the Duty of Candour and how it can affect them.
1. How many incidents happened to which the duty of candour applies
There have not been any incidents to which the duty of candour applied.
2. Information about our policies and procedures
When an incident happens staff will report this to the registered manager, the incident will be fully investigated involving the client and providing reassurance that lessons have been learned that will help to prevent a recurrence of the incident in the future.
Clients and staff involved are both supported to help cope with the physical and psychological consequences of the incidents.
The client will be notified in writing of the incident.
Provide the client with an open and honest account of the facts that are known.
Give a written apology to the client expressing appropriate sorrow and regret concerning the incident
Develop a plan of corrective action, identifying responsibilities and time frame, within 10 days,
then advise the client in writing of the results of the enquiries.
5 North Avenue, Clydebank, G81 2LA
M: (24hrs) (+44) 07368259098 E: enquiries@heartsathomesocialcare.com
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